Although all of our offers are carefully curated, sometimes a partner will fail to report a completed action. In this case, we can manually deliver the appropriate reward to your account after we receive a confirmation from TapJoy.
First, please contact the Tapjoy Support Team - you can do this from the screen where the Tapjoy task list is located. You can find a step-by-step guide here: https://www.tapjoy.com/i-completed-an-offer-but-didnt-get-my-rewards/
Once the Tapjoy team reviews your claim and confirms that you should receive the reward, please reach out to us and include their response in your message. Our support team from the help center will be happy to add the missing reward.
We understand that these extra steps can be frustrating, and sincerely thank you for helping us identify “misbehaving” offers and improve the experience for everyone.
First, please contact the Tapjoy Support Team - you can do this from the screen where the Tapjoy task list is located. You can find a step-by-step guide here: https://www.tapjoy.com/i-completed-an-offer-but-didnt-get-my-rewards/
Once the Tapjoy team reviews your claim and confirms that you should receive the reward, please reach out to us and include their response in your message. Our support team from the help center will be happy to add the missing reward.
We understand that these extra steps can be frustrating, and sincerely thank you for helping us identify “misbehaving” offers and improve the experience for everyone.