I made a purchase, but didn't receive it.

There are times when a purchase may fail because it has been processed incorrectly or due to connection problems.In that case please contact...

I have completed an offer from Tapjoy, but my reward is missing!

Although all of our offers are carefully curated, sometimes a partner will fail to report a completed action. In this case, we can manually ...

How do I earn Zoo-tokens?

Here are the ways you can get more Zoo-tokens:Collect tokens from the Fountain (don't forget to increase its level to collect more) Complete...

What do I need pearls for?

Pearls are a resource that is produced in the Shell of Friendship. They can also be earned as a level-up reward.You can buy decorations for ...

What are Zoo Tokens?

Zoo-tokens are the Zoowners Association’s special currency. With Zoo-tokens you can speed up any process (construction, experimentatio...

Where can I get Zoo-rubies?

You can get Zoo-rubies by: Guiding common visitors and celebritiesPerforming building maintenance for your friendsCompleting Regular T...

Someone made a purchase without my permission.

We're sorry to hear that. To prevent this from happening in the future, be sure to set a password prompt to appear before any purchase is ma...