How can I start the game from scratch?

Do the following steps: Unlink the game and Google Play, Facebook, or AppleID accounts.For Android devices: Apps-Zoocraft-Delete All-Delete ...

How to restore my progress?

If your game was previously linked to Google (for Android devices), Apple ID (for iOS devices) or Facebook (both iOS and Android), it is eas...

I want to start from scratch. How can I do it?

Go to Settings -> "Forget me".Your personal data will be erased in accordance with the General Data Protection Regulation (GDPR). The gam...

How do I do maintenance?

There are 3 types of maintenance:Broom - Quickly tap on an object to fill the scale!Trimming - Tap on the object when the pointer is in the ...

Where can I get butterflies and dragonflies?

When you are visiting other players' Zoos, you will see butterflies and dragonflies.Tap on them to receive Zoo-money, experience and sometim...

How do I water my friends' Shells or ask them to water mine?

You can only water the Shell of Friendship if its owner has requested it.If you want to ask your friends for help, tap on your Shell of Frie...

How can I visit other Zoos?

The Friends menu unlocks at level 5 (check the purple star in the top menu) and allows you to manage friends in the game.You can open the Fr...

How can I attract new visitors?

Increase your beauty level to unlock new visitor types and get bonuses such as additional quizzes or an increase in guidance rewards. 

What is Beauty level?

Beauty level is the sum of all your decorations' Beauty Points.Your zoo’s total Beauty Points are represented by the blue flower at the top ...

🎖️ Why do I need to increase my Zoo Status?

When you achieve a new status, you get access to new buildings and upgrades. 

Why do I need to connect to Facebook?

Connecting to your Facebook account will allow you to save your progress online and use your ZooCraft account on different devices. You can ...

How do I level up?

You need to accumulate experience to level up. Experience is represented by purple stars and is given for:Guiding visitorsCollecting income ...

How can I transfer my game progress to other devices?

To transfer your progress to a different device, you should connect the game to a Facebook account on the current device.Then connect to the...

Where can I find help information in the game?

You can ask all of your questions about ZooCraft in Settings (tap the little gear in the top right corner of your screen) -> Help.

How do I change my avatar and Zoo name?

To change your avatar you need to be level 6.On the friends screen (friend button in the bottom left corner), tap the pencil button to ...

Where can I find the game settings?

Tap the gear icon in the upper right corner of the screen to open the Settings menu.You can view your Player ID and game version, toggle sou...

How to find my Google Advertising ID?

On your device please go to Google Settings -> choose ADS -> Let us know your unique identifier.

Where can I see my Player ID/player name?

Open Settings by pressing the gear button in the top right.Your Player ID will be at the bottom of the screen.

Why I can’t visit a zoo?

There may be several reasons why you may not be able to visit other zoos:To visit other players zoos make sure you have the last update of t...

How to complete Penny's mision

Hello player!You have completed Penny's mission:Remember to claim your rewards when you return to your zoo.